Delete Your Account

Changed your mind?

Your account isn't permanently deleted right away — you have a 30-day window to reactivate it. Simply sign back in to the app before then and choose "Reactivate Account" when prompted. Note that your profile data (height, weight, goals) was already cleared when you requested deletion, so you'll be asked to fill it in again; your recipes, logs, and challenge history are unaffected and will still be there.

Option 1: Delete in the app (recommended)

Open the Burn Fat Up app and go to Settings → Delete Zone → Delete Account, then confirm. This immediately signs you out and starts the deletion process described below — no need to contact support.

Option 2: Can't access the app?

If you no longer have the app installed or can't sign in, send an email to support@burnfatup.app from the email address registered on your account, with the subject line "Account Deletion Request".

We will verify your request and process the deletion within 30 days.

What gets deleted

• Account data (name, email, profile picture, authentication credentials): deleted, kept for 30 days after deletion to allow recovery of an accidental request, then permanently removed
• Health & body data (height, weight, goals, calorie/protein targets, body measurements, exercise/fasting/water logs): deleted immediately upon account deletion
• Usage data (meal plans, recipes, progress, challenge history, shopping lists, AI credit balance): deleted, kept for 30 days after deletion, then permanently removed
• Photos submitted for AI food recognition that were attached to a food log entry: deleted along with the associated usage data
• Push notification tokens: deleted immediately

What may be retained

• Payment/transaction records: retained for 7 years where required by applicable financial and tax regulations
• Crash and error logs already collected before deletion: retained for up to 90 days from their original collection date, then deleted
• Advertising ID and ad-interaction data: this is collected and retained directly by Google AdMob under its own policies, not by us — see Google's Privacy Policy (policies.google.com/privacy) to manage or delete it

See our Privacy Policy (burn-fat-up.web.app/privacy-policy) for full details on data retention.